Terms of Service

Last updated: 7 September 2026 · Effective: upon publication

Note: these terms are a template draft. Have a qualified commercial lawyer review before relying on them, particularly the liability, indemnity, and telecom-compliance clauses for Indian (TRAI/DoT) and EU jurisdictions.

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the TalkBot platform, APIs, dashboard, and related services (the "Service"), operated by TalkBot Technologies (incorporation in progress), HSR Layout, Bengaluru, Karnataka, India ("we," "us," "our"). By creating a workspace or using the Service you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

2. The Service

TalkBot provides AI voice agents for inbound and outbound calling, multilingual conversation handling, WhatsApp and email follow-ups, an outbound dialer, CRM workflows, and call analytics. The Service may be self-hosted by you or run as a managed deployment by us. Features described on this site may change as the product develops.

3. Accounts and workspaces

You are responsible for the accuracy of your account details and for all activity under your workspace.
You must keep credentials and API keys confidential, and tell us promptly at security@talkbot.brandsap.com if you suspect compromise.
You must be legally capable of entering a contract. The Service is not offered to children.

4. Acceptable use

You agree not to use the Service to:

Place calls or send messages that violate applicable telecom law, including TRAI regulations on unsolicited commercial communication, DND registries, and calling-hour restrictions in India, or equivalent rules elsewhere.
Impersonate a person or organisation, or misrepresent that a caller is human when asked directly.
Conduct fraud, phishing, scams, or harassment, or transmit unlawful, harmful, or infringing content.
Record or transcribe conversations without the disclosures and consents the law requires in the relevant jurisdiction.
Attempt to breach, probe, or overload the Service or its infrastructure, or circumvent rate limits and quotas.
Resell or expose the Service to third parties in a way that removes your responsibility for their conduct.

You are responsible for obtaining every consent required for the calls, recordings, and messages your workspace initiates. We may suspend a workspace that we reasonably believe is causing harm or legal exposure, with notice where practicable.

5. Your content and data

You retain ownership of the data you submit — contacts, prompts, scripts, recordings, and transcripts ("Customer Data"). You grant us the limited licence needed to operate the Service for you: to store, process, and transmit Customer Data for call handling, transcription, follow-ups, and analytics. We do not sell Customer Data, and we do not use your call recordings to train external large language models. Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

6. Fees and billing

Paid plans are billed in advance for the stated period unless agreed otherwise in writing. Usage-based charges (call minutes, messages, provider passthrough) are billed in arrears.
Fees exclude taxes; you are responsible for GST/VAT and similar charges except taxes on our income.
Late payment may lead to suspension after notice. Except where required by law, fees already paid are non-refundable.
We may change pricing with reasonable prior notice, effective from your next billing period.

7. Third-party and self-hosted components

The Service can be configured to use third-party providers (for example telephony carriers, SIP trunks, speech or language model vendors) and open-source components you run yourself. Your use of those providers is governed by their own terms, and their availability, quality, and charges are outside our control. In a self-hosted deployment you operate the infrastructure and are responsible for its security, backups, and availability.

8. Availability and support

We aim to keep the managed Service available and reliable, but we do not commit to a specific uptime level unless a separate written service level agreement says so. We may perform maintenance, and we may modify or discontinue features. Beta or preview features are provided as-is and may change or be withdrawn.

9. Intellectual property

We and our licensors own the Service, including its software, interfaces, and branding, except for components licensed under their own open-source licences and except for Customer Data. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription. Feedback you send us may be used without obligation to you.

10. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-generated speech and transcription are probabilistic and can be wrong; you must not rely on the Service as the sole basis for decisions with legal, financial, medical, or safety consequences, and you remain responsible for reviewing the output your workspace produces.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Our aggregate liability arising out of or relating to the Service is limited to the amounts you paid us for the Service in the three months preceding the event giving rise to the claim. Nothing here limits liability that cannot be limited by law, including for fraud or wilful misconduct.

12. Indemnity

You will defend and indemnify us against third-party claims arising from your use of the Service in breach of these Terms or applicable law, including claims about calls, recordings, or messages your workspace initiated and consents you failed to obtain.

13. Suspension and termination

You may stop using the Service and close your workspace at any time. We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law, with notice where practicable. On termination you may export Customer Data for a reasonable period, after which we may delete it in line with the retention practices in the Privacy Policy. Clauses that by their nature should survive termination will survive.

14. Changes to these Terms

We may update these Terms as the Service develops. We will post the revised version here and update the "Last updated" date, and for material changes we will give reasonable notice. Continued use after the change takes effect means you accept the revised Terms.

15. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. The courts of Bengaluru, Karnataka have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. If you are a consumer in a jurisdiction whose law grants you rights that cannot be waived, nothing here removes those rights.

16. General

These Terms, together with the Privacy Policy and any written order form, are the entire agreement between us on this subject. If a provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale of assets. Neither party is liable for delay caused by events beyond its reasonable control.

17. Contact

Questions about these Terms: legal@talkbot.brandsap.com. Security reports: security@talkbot.brandsap.com. General enquiries: contact us.